Most software platforms treat support as an afterthought. A FAQ page buried in the footer. A chatbot that sends you in circles. A ticket system where replies arrive three days later, if at all. Connie works differently. Not just in what we've built, but in how we think about helping the people who use it.
Support Shouldn't Be a Maze
When something isn't clear, or you run into a problem, you shouldn't have to hunt for help. You shouldn't have to figure out which department to contact, wait days for a response, or wade through generic documentation that doesn't quite answer your question.
Support should be direct. Human. And fast. Here's exactly what that looks like at Connie.
The Help Center: Always On, Always There
For anything you want to figure out on your own, and for the questions you haven't thought of yet, Connie has a comprehensive Help Center packed with guides, how-to articles, FAQs, and background information covering every part of the platform.
Many guides include short explainer videos that walk you through processes step by step, so you're never left staring at a wall of text wondering what to do next.
The Help Center is available any time, from inside the app through our support button or directly under: https://help.getconnie.com/en/
In-App Chat: A Bot That Knows When to Hand Over
Connected to the Help Center is Connie's in-app chat, available directly in the app and on the website. The Connie bot handles a wide range of questions instantly, but if your question falls outside what it can answer, it doesn't just shrug and give up. It connects you to a real team member.
Human support is available during office hours, Monday to Friday, 8am–5pm.
Onboarding Emails: The Nudges That Actually Help
When you sign up for Connie, you'll receive a series of onboarding emails over the following weeks. These are not there to bother you. They're there to give you ideas and inspiration for how to get the most out of Connie. Worth keeping an eye on, especially in the early weeks.
100% Human Support: Studio & Professional Plans
On the Studio or Professional plan, you get something most software companies don't offer at all: direct access to the support team by phone. Call us, and someone will help you straight away. No ticket numbers. No waiting queues. Just a real conversation with someone who knows the product.
Of course, the in-app chat and Help Center remain available too, use whatever works best for you.
30-Day VIP Onboarding: For Yearly Plan Users
Choosing a yearly plan comes with a meaningful extra: 30 days of dedicated, fully human onboarding and support. Book your onboarding session to get set up properly from the start, and for the following 30 days you have a direct line to the support team for any follow-up questions.
It's the kind of start that makes the rest of the year easier.
The Short Version
You can reach Connie support through:
The Help Center: Guides, videos, and FAQs available any time
In-app chat: Instant answers, with a handover to a real person when needed
Phone support: Direct access for Studio and Professional plan users
30-day VIP onboarding: Full human support for the first month on any yearly plan
Whatever you need and whenever you need it, there's a way to get help that doesn't involve crossing your fingers and hoping for the best.
Questions? Find more information about Connie here, reach us at hello@getconnie.com, use the chat in the app or on our website, or book a demo session to learn more.
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